Privacy Policy

Last updated: 01/01/2024

Welcome to the Privacy Policy of SILAC Srl. Your privacy is important to us, and we are committed to protecting your personal data in accordance with applicable data protection laws, including the European Union's General Data Protection Regulation (GDPR), the United States' California Consumer Privacy Act (CCPA), and other relevant regulations.

1. Who We Are

SILAC srl is a company based in Italy, registered under number IT00133850495, with its registered office at Via Luigi Russo 44/46, 57121 Livorno (Italy). For any questions regarding this Privacy Policy, you can contact us via email at [email protected] or by mail at Via Luigi Russo 44/46, 57121 Livorno (Italy).

2. Types of Data Collected

We collect various types of personal data, depending on how you interact with our website:

  • Identification Data: Name, surname, date of birth.
  • Contact Data: Email address, phone number, shipping, and billing address.
  • Payment Data: Credit/debit card details, PayPal account, and other payment information.
  • Browsing Data: IP address, browser type, operating system, pages visited, and time spent on each page.
  • Cookie Data: Information collected through cookies and similar technologies (see our Cookie Policy for more details).

3. How We Collect Data

We collect personal data in various ways:

  • Directly Provided by You: When you create an account, place an order, contact customer service, or subscribe to our newsletter.
  • Automatically Collected: Through the use of cookies, server logs, and similar technologies when you browse our website.
  • From Third Parties: We may receive data from payment partners, social media platforms, or other integrated external services.

4. Purpose of Data Processing

We use your personal data for various purposes, all justified by an appropriate legal basis:

  • Contract Performance: To process and ship your orders, manage payments, and provide customer support.
  • Marketing Communications: To send you special offers, promotions, and other communications, subject to your consent.
  • Service Improvement: To analyze the use of our website and improve the user experience.
  • Legal Compliance: To fulfill our legal obligations, such as data retention for tax purposes.
  • Legitimate Interests: To prevent fraud, ensure transaction security, and defend our legal rights.

5. Legal Basis for Data Processing

We process your personal data in compliance with the GDPR and other applicable regulations, based on:

  • Contract Performance: Necessary to provide the services you requested (e.g., completing an order).
  • Consent: For marketing purposes and other non-essential activities, we require your explicit consent.
  • Legal Obligations: To comply with tax, accounting, and other legal requirements.
  • Legitimate Interests: To protect our business and prevent fraudulent activities.

6. Data Sharing and Transfers

Your personal data may be shared with third parties only for the following purposes:

  • Service Providers: Such as logistics companies, payment platforms, IT service providers, who process data on our behalf.
  • Legal Authorities: If required by law, we may share your data with governmental or regulatory authorities.
  • International Transfers: If we transfer your data outside the European Union (e.g., to service providers in the United States), we ensure that it is protected by appropriate safeguards, such as standard contractual clauses approved by the European Commission.

7. User Rights

In accordance with the GDPR and other applicable regulations, you have the following rights concerning your personal data:

  • Right of Access: You can request confirmation of whether your data is being processed and receive a copy of it.
  • Right to Rectification: You can request the correction of inaccurate or incomplete personal data.
  • Right to Erasure: You can request the deletion of your personal data, unless we are legally obligated to retain it.
  • Right to Restrict Processing: You can request the restriction of your data processing in certain circumstances.
  • Right to Data Portability: You can receive your data in a structured, machine-readable format, and request its transfer to another data controller.
  • Right to Object: You can object to the processing of your data for direct marketing purposes or for reasons related to your particular situation.
  • Right to Withdraw Consent: You can withdraw your consent at any time, without affecting the lawfulness of processing based on consent before its withdrawal.

To exercise any of these rights, you can contact us at [email protected].

8. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including to meet legal, tax, or accounting requirements.

  • Orders and Transactions: Order-related data is retained for at least 10 years, in compliance with Italian tax laws.
  • Customer Accounts: Your account data will be retained as long as the account remains active. You can request its deletion at any time.
  • Marketing Communications: We retain data for marketing purposes until you withdraw your consent.

9. Data Security

We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, loss, alteration, or destruction.

  • Encryption: We use encryption to protect sensitive data during transmission.
  • Access Controls: We limit access to your personal data to authorized personnel who need it for operational reasons.
  • Monitoring: We regularly monitor our systems to identify potential vulnerabilities and attacks.

10. International Data Transfers

Your personal data may be transferred and stored outside the European Economic Area (EEA), such as when we use service providers located in the United States. In such cases, we ensure that it is protected by appropriate safeguards, such as standard contractual clauses approved by the European Commission or adherence to international compliance programs like the Privacy Shield (if applicable).

11. Cookie Policy

We use cookies to enhance user experience, personalize content, and analyze website traffic. For more information on how we use cookies and how you can manage them, please visit our Cookie Policy.

12. Changes to the Privacy Policy

We reserve the right to update this Privacy Policy at any time. Any changes will be posted on this page with the "last updated" date. In case of significant changes, we will notify you via email or through a notice on the website before the change takes effect.

13. Contact Us

If you have any questions or wish to exercise your rights regarding your personal data, you can contact us at:

SILAC Srl
Via Luigi Russo 44/46
57121 - Livorno - Italy
[email protected]